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Degraded

Service Disruption Due to AWS Infrastructure Outage

Oct 20 at 08:30am BST
Affected services
Core API
Document Service
Legacy Web Application
Web Application

Resolved
Oct 20 at 08:00pm BST

The issue has been resolved.
The AWS us-east-1 outage in North Virginia has been fully mitigated by AWS, and all affected services are now operational.

Created
Oct 20 at 08:30am BST

We are currently experiencing service interruptions due to an ongoing AWS us-east-1 outage in the North Virginia region. This outage is impacting parts of our infrastructure, leading to degraded performance or temporary unavailability for some users in the United States.

Our engineering team is closely monitoring the situation and implementing mitigations where possible while AWS works to restore full service in North Virginia.